How do you get it right first time? In his Digital Gaggle talk, Matt Curry (Head of eCommerce at Lovehoney), discusses how you can delight first time visitors to your website by tailoring their experience. This talk takes you through the entire process the Lovehoney team went through in order to optimise the visitor experience on their site. It's a great talk with lots of case studies and examples along the way (and not to mention the odd sex toy).

You can watch Matt's Digital Gaggle talk below.

The Talk

The Slides