Privacy Policy

Let’s be absolutely clear about this, data protection and privacy is super important to us.  This page has some legal technicalities, but also is underpinned by a genuine concern that we do everything we can to ensure your data is treated with the respect that we would want our data treated.

We have reviewed our data collection and retention policy in line with the General Data Protection Regulation (GDPR).  This page provides an overview, if you would like more details please contact our Managing Director, Nicola Payne (nic@noisylittlemonkey.com).

If you are a customer or supplier, we will have your data stored in a number of other places for the purposes of invoicing, paying bills and delivering projects.  This page relates specifically to the marketing data collected via this website or our marketing events, please contact Nicola if you need other information.

How and why do we collect personal information?

We collect personal data from visitors to this website through the use of online forms, email hyperlinks and the contact us page.  We collect your details when you email us with an enquiry. We may also have collected your details when we met you at an event or you came to one of our training sessions.

When you submit your data to us, either through the website, by email or in person, this is collected by Hubspot (our CRM) and is used by us in a variety of ways, specifically:

  • Providing information about products and services
  • Providing and personalising our services
  • Dealing with your enquiries and requests
  • Administering membership of our newsletter distribution list
  • Conducting market research

In all cases our aim is that it is clear what you are opting into and you will have given your consent for us to use your data.  

More generally, we do not pass on our data to any third party.  If you have attended a workshop, downloaded a content offer or asked to subscribe to our newsletter then we collect your name and email address and use this to send out news and information from Noisy Little Monkey.  You can unsubscribe from the mailing list at any time, either by using the unsubscribe feature on the newsletter or by emailing claire@noisylittlemonkey.com.

What data do we collect?

We collect personal data so that we can contact you if you give us consent to do so.  Specifically we collect your name, email address, company name and website URL, a phone number and description of your role.  

If you become a customer, we will ask you for more detailed information, including your favourite biscuit.

Where your data is stored?

Hubspot is our client relationship management tool and collects and stores your data. In this instance, Hubspot is the data processor and Noisy Little Monkey is the data controller.  

Hubspot is a cloud based provider with a significant European customer base and impressive commitment to GDPR. It is registered with the EU-US Privacy Shield Framework.  More about the Hubspot commitment to data protection.

Disclosure

Disclosures

We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is necessary for purposes of national security, taxation and criminal investigation, or we have your consent.  

Your Rights

You have a number of rights in relation to the personal data processed by us about you:

Access: You have the right to request access to and be provided with a copy of the personal data processed about you together with certain information about the processing of such personal data to check that are processing it lawfully

Correction: You have the right to ask us to correct any inaccurate or incomplete personal data processed about you, including by means of a written statement

Deletion: You have the right to ask us to delete or remove any personal data processed about you where there is no good reason for us to continue processing it or where you have exercised your right to object (see below)

Restriction: You have the right to ask us to restrict how we process your personal data, for example, to confirm its accuracy or our reasons for processing it

Portability: You have the right to receive or request that we transfer a copy of the personal data we process about you in an electronic format where the basis of our processing such information is your consent or the performance of a contract and the information is processed by automated means

Objection: You have the right to object to our processing of any personal data about you which is based on our legitimate interests (or those of a third party) based on your particular circumstances. You also have the right to object to our processing your personal data for direct marketing purposes.

Want more details?

You have the right to see the data we have collected about you. If you have any requests concerning your personal information or any queries with regard to these practices please contact Nicola. 

Opt out?

If you’d like to opt-out of receiving email or newsletter communications from us, or would like to change the media that we use to contact you (like changing from email to postal mail), please contact Claire or call us on 0117 327 0171.

Our newsletter always includes an unsubscribe button.

Data retention and deletion

From May 2018, our policy is to retain personal information related to our marketing  for two years,  If we have not substantive contact with you over a two year period then we will delete your record from our database.  

If you become a client - whether or not we market to you - we will maintain your information and that of your employer so that we can do business together.  When we no longer work together we will retain your personal information for no longer than is necessary.  There is a legal requirement for us to keep accounting dat that relates to your business for a minimum of 6 years.  We keep project documentation for a minimum of 4 years unless you request otherwise.

If you would like to see or remove your personal data from our database, again please get in contact with claire@noisylittlemonkey.com.

Data Capture Information

We will send you information according to the preferences you submitted via our online forms. If you would like to change these preferences at any point, please email us at claire@noisylittlemonkey.com, or call us on 0117 327 0171

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

And lastly

If you have any concerns about our GDPR policy you can contact;

We are both based at the Noisy Little Monkey office: Loft 5 Tobacco Factory, Raleigh Road, Bristol BS3 1TF.

Our registered address is Bishopbrook House, Cathedral Avenue, Wells, Somerset, BA5 1FD.  Company Number:  06811136.  VAT Number:  948 935463

In addition to the above, we collect anonymous data information automatically about your visit to our website through cookies. Please see our Cookies Policy for more details.  This does not fall within the remit of GDPR but is important.


Amendments

Please note that this privacy policy is subject to change from time to time. It was last updated in May 2018.